AEIOU welcomes feedback from our clients and the community.
You can review our Feedback, Complaints Management and Resolution Policy here, or access this at any of our centres or Central Office. This Policy outlines our commitment to providing services that meet the needs of our clients and stakeholders as well as satisfying applicable statutory, regulatory and contractual requirements, and details the range of strategies we undertake as part of our "Best Practice" approach to monitor, measure, respond to and, ultimately, improve customer experience.
AEIOU Foundation acknowledges that our work in the community takes place on the traditional lands of Australian Aboriginal and Torres Strait Islander peoples and respectfully recognise their ongoing custodianship. AEIOU is committed to reconciliation and is currently in the process of developing a Reconciliation Action Plan.