The information we collect, and why it is collected
AEIOU collects personal information to establish, manage and administer our services. When we collect information, the primary purpose for collecting it will be made clear, and staff will assist an individual who requires more information. People can provide information anonymously. However, we may be unable to respond if insufficient information is provided. Staff will disclose any consequences of not providing personal information, which may affect the provision of services at AEIOU.
Examples of information AEIOU may require:
- contact details such as name, address, email and phone number
- personal details such as date of birth, gender, income
- information about personal issues and experiences, relationships, family background, family supports
- health information and/or medical history/medical reports
- assessment reports and educational reports
- credit card information and/or bank account details
- details of any family benefits or funding assistance being received
- photographs and/or videos (ie for assessment, delivery of therapy, portfolios, or training)
- information specific to projects which a person agrees to participate in
- camera images captured on AEIOU premises
When and how information is collected
We may collect personal information in many different ways. For example, information is collected when a person seeks access to AEIOU’s service by contacting us and providing details, or though participating through surveys, interviews or any type of AEIOUs service delivery. Personal information about donors and potential donors is collected when we conduct fundraising activities; CCTV cameras installed inside and outside AEIOU buildings may capture images of children, visitors and workers.
Use and disclosure of personal information
The purposes for which AEIOU collect, hold and use personal information include, but are not limited to:
- delivering individualised therapy and care within an AEIOU centre
- providing support to families during enrolment and/or while accessing the National Disability Insurance Scheme
- receiving and providing referrals or liaise with other professionals, organisations with a direct interest in the service delivery with your child that would reasonably be expected in the coordination of service
- monitoring or evaluating existing services and plan for future services
- producing annual reports and for research purposes, which may involve contracted organisations
- complying with legal obligations
- processing payments or issue receipts
- providing information about AEIOU’s services and initiatives
- ensuring the safety and wellbeing of children - for example, we will record the contact details of the child’s parents/guardians/carers and other responsible authorised adults who might be called to collect a child, authorise medical treatment and other authorisations during the enrolment with us
- conducting research regarding autism and the service provision of early intervention; noting, participation in research activity is not essential and families may choose to opt in, or out of this process
- conducting fundraising activities
- monitoring access, safety and security of children, visitors and workers inside and outside the premises through CCTV cameras, by authorised personnel only - images may be stored for a short period of time on our secure business systems, until recorded over, depending on the CCTV system.
In the process of administering our services, AEIOU may be required to disclose personal information to our agents, contractors or third party providers to the extent necessary for them to perform their duties to us. All parties that we disclose information to will be required to keep such information confidential and secure.
We will not use the information collected for another purpose unless we have notified you about the secondary purpose and received your consent, or unless there is a legal obligation for us to do so under the exemptions outlined in the Privacy Act.
AEIOU may seek to collect sensitive personal information. This may include information regarding racial or ethnic origins, religious beliefs or affiliations and health information. This will ordinarily be for the purpose of ensuring the well-being, protection and development of children in AEIOU’s care. For example, staff may include reference to a child’s country of origin within an individual therapy or care plan. AEIOU will collect such information in a non-intrusive, lawful and fair manner, and only with the consent of the person/party.
Marketing and fundraising activities
As a registered charity AEIOU may seek to market and undertake fundraising activities and seek donations through a range of avenues if it chooses to do so as part of the approved fundraising plan. For example, could include through social media, unsolicited email, direct marketing, telemarketing, events or other campaigns. AEIOU will ensure relevant activity related legislation such as the Spam Act 2003, Do Not Call Register Act 2006, Telecommunication (Telemarketing and Research Calls) Industry Standard 2017, Telecommunications Act 1997, and Privacy Act 1988 are complied with.
Calling times for any telemarketing will be adhered to between 9.00am – 8.00pm Monday to Friday, 9.00am – 5.00pm Saturday, not on Sunday’s or on national public holidays. AEIOU will usually have permission from the person who will receive the information, however can utilise exemptions that apply to registered charities for unsolicited commercial electronic messages and designated commercial electronic messages. SMS and email marketing will contain clear sender information and contact details and make it easy to Opt Out.
- identify AEIOU Foundation as the sender
- contains AEIOU Foundation contact details
- make it easy to unsubscribe
- designated commercial electronic messages will contain factual information
AEIOU will be guided by the best practice guidelines developed on responsible electronic messaging practices by the Association for Data-driven Marketing & Advertising.
Email address and phone numbers provided to AEIOU as part of donor information or volunteer information may be used by AEIOU for fundraising purposes or to deliver surveys and information related to our service. They will not be used for any other purpose.
Emails issued from an official database or mailing list by AEIOU to provide information about our services and topics we think may be of interests to our customers will include an option to unsubscribe from future projects by clicking on a link. Unsubscribing will not change enrolment records but will remove the party from future group email correspondence from AEIOU.
Security of your personal information
AEIOU will maintain and update personal information as necessary. Client files are stored in either password protected electronic media or in locked cabinets in paper form. Only authorised staff have access to personal or sensitive information as it relates to the duties associated with their role. Our contracts with IT suppliers ensure that appropriate data-backup regimes are in place to manage risks, for the protection of loss or damage and retrieval of information.
Information is stored locally in Australia, with electronic data stored in secure data houses under agreement with each vendor. If information were to be stored overseas, it is reasonable that our agreements with the supplier vendor requires them to have similar privacy and data protection laws, as we do here in Australia, and we would advise you of this.
AEIOU’s website is secured using industry standard technology, including encryption technology to ensure your information is protected. However, as internet-based data transmissions may in principle have security gaps, absolute protection cannot be guaranteed.
Our website contains links to other websites. We are not responsible for the privacy practices or the content of those websites.
CCTV cameras for safety and security
AEIOU may install CCTV cameras to help ensure the safety and security of children, employees and visitors to our service. Surveillance footage may be used to minimise or eliminate immediate risks to children, employees or visitors, or it may be used as evidence in any matter which involves the Police or Courts/Tribunals.
If we install CCTV cameras we will comply with privacy and other legislative requirements by:
- notifying employees and families in writing at least 14 days before use:
- that CCTV cameras will be used for security and safety purposes owhen they will start recording
- whether they will record footage continuously or intermittently othe period of surveillance i.e, a specific period or for an ongoing period ohow long the footage will be kept
- who has access to the footage – ie employees who use it to ensure the safety of children, families or visitors, the Police, legal representatives in the event of a Court case, and employees whose role it is to maintain or delete the video
- when and how the footage will be deleted
- that they may consult with the Centre Management Team about the conduct of the surveillance
- displaying signs at each entrance telling people that CCTV cameras are in use and they may be recorded recording vision but not sound
- ensuring there is no external access to the footage e.g., families can’t log in and view it
- ensuring there is no surveillance of adult or children’s toilets, bathrooms or change rooms and no surveillance of lactation rooms. This does not prevent CCTV vision of the entrance/exit to these areas.
During the 14 day notice period the AEIOU Centre Management will consult in good faith with employees and families who raise issues about the surveillance by giving them a genuine opportunity to influence the conduct of the surveillance.
Once the CCTV is in operation, Centre Management will direct new employees or families to the CCTV Policy within the Privacy Notice Policy before they start at the service.
Accessing or changing your personal information
A person may request access to their personal information or request correction of information held about them by AEIOU subject to the provisions in the Privacy Act. This can be done by contacting the relevant AEIOU contact such as the Centre Manager, fundraising representative or Privacy Officer.
A parent/guardian may seek access to their child’s record. In some instances, AEIOU will require a subpoena in respect of this documentation. The Centre Management will provide advice, and where appropriate, AEIOU will seek legal advice. Any subpoena should be addressed to the AEIOU Privacy Officer and should be accompanied by appropriate conduct money.
In some circumstances AEIOU may decline access to personal information. If a request for access is unable to be met, AEIOU will explain why. For example, access may be declined if:
- providing access would pose a serious threat to the life, health or safety of a person or to public health and / or public safety
- providing access would create an unreasonable impact on the privacy of others
- providing access would prejudice negotiations with the individual making the request
- access would be unlawful
- any other reason that is provided for in the Australian Privacy Principles or in the Privacy Act.
If a party wishes to complain about the handling of personal information we encourage the person to:
- If you are unhappy with our response, you could contact the Office of the Australian Information Commissioner (OAIC) for more information. You may download an online complaint form via https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint, or you may contact the OAIC by post, fax or email.
How to contact AEIOU
A person can contact AEIOU’s Privacy Officer if they wish to access their personal information, have a query in relation to this Privacy Notice Policy or would like to make a complaint about AEIOU’s handling of personal information, by contacting us either:
- In person
- By phone on 07 3320 7500
- In writing addressed to the Privacy Officer by
Email - email@example.com, or
Post - PO Box 8072 Woolloongabba Qld 4102
- Website Online form
- Using the Compliments, Complaints and Feedback Form, downloadable from our website or accessed directly from our centres
- By video or audio recording and sent to us.
Document No: POL 1.3 B
Issue no: Version 2
Section: Information Management - Privacy
Printed copies are uncontrolled.
Date approved: 31/03/2020
Next review due: 31/03/2023